Frequently Asked Questions

We act as your on-the-ground sourcing partner in Vietnam. That means we handle supplier identification, factory verification, quotation collection, sample coordination, quality control, and export support — so you don't need to manage it remotely or navigate Vietnamese manufacturers alone. We don't manufacture products ourselves; we connect you with the right factories and manage the process on your behalf.

Our clients are typically international importers, brands, wholesalers, and retailers based in Europe, North America, and Australia who want to source products from Vietnam but lack a local presence or established supplier network. We also work with companies looking to diversify away from China and evaluate Vietnam as an alternative manufacturing base.

Our team has specialist experience across furniture, plastics, packaging, textiles and apparel, electronics, agriculture and aquaculture, commodities, labels, and IT hardware. For product categories outside our core expertise, we will tell you honestly rather than overpromise. Each team member covers specific industries, which means you work with someone who has direct factory relationships in your product area.

The best starting point is a sourcing inquiry through our contact form or a direct email to info@saigonsourcing.com. Share your product category, target quantity, any existing specifications, and your timeline. We'll review your request and follow up within one business day to discuss whether and how we can help, and what a realistic engagement would look like.

Our team is fluent in English, Dutch, French, Russian, Spanish, and Vietnamese. This matters in practice — Vietnamese-language communication with factories reduces misunderstandings, speeds up responses, and gives us better access to suppliers who don't actively market in English. For clients in French or Dutch-speaking markets, we can also manage the entire client relationship in your language.

We source from our established network of Vietnamese manufacturers, built through years of on-the-ground work in Ho Chi Minh City and across Vietnam's key industrial regions. For each project, we match your requirements against known suppliers and conduct verification that includes reviewing business registration, visiting production facilities, confirming export history, and assessing quality control processes — before we ever introduce a factory to a client.

This is one of the most common risks in Vietnam sourcing. Many companies present themselves as manufacturers but act as intermediaries or trading firms. We verify production locations, check equipment and workforce capability on-site, and review export documentation to confirm that production actually happens at the factory address provided. We also use our local network knowledge to identify which companies are genuine manufacturers versus resellers.

MOQs vary significantly by product type. As a general guide: apparel runs 300–1,000 pieces; furniture 20–100 pieces; packaging 5,000–20,000 units; electronics 500–3,000 units; and plastic products 1,000–10,000 pieces. Heavily customised products, tooling requirements, or complex materials all push MOQs higher. We can discuss realistic quantity expectations for your specific product in an initial consultation.

Yes — many Vietnamese manufacturers offer OEM and ODM production, including custom materials, branding, packaging, and product modifications. Capability varies significantly between factories, which is why we match your development requirements to suppliers with demonstrated experience in your product type. We also coordinate the full sampling process, from initial prototype through to golden sample approval.

Our process follows six structured stages: (1) Initial consultation to define your product, budget, and timeline; (2) Supplier research within our Vietnamese manufacturer network; (3) Factory verification and quotation collection; (4) Sample coordination and approval; (5) Production monitoring and quality control; (6) Export documentation and logistics support. Each stage involves direct communication with you so you remain informed throughout — not just at the start and end.

Most production runs take between 30 and 90 days after sample approval and deposit confirmation, depending on product complexity, raw material lead times, order volume, and factory capacity at the time of order. Sampling itself can take 2–6 weeks depending on revision rounds needed. We always provide a written production timeline after factory confirmation so you can plan shipping and delivery accordingly.

The more detail you can share upfront, the faster we can give you a useful response. Helpful information includes: product category and description, target quantity, existing specifications or reference samples, packaging requirements, compliance standards needed (e.g. CE, FDA, REACH), destination market, and your expected timeline. If you don't have all of this yet, that's fine — we can help you structure a sourcing brief as part of the initial engagement.

Yes. We coordinate quality control at multiple stages: pre-production checks on materials and readiness, inline inspections during manufacturing, and final random inspections before shipment using AQL statistical sampling methods. For specific product categories or compliance requirements, we can also arrange third-party laboratory testing. Inspection reports are shared directly with the client.

Supplier self-inspection is not a substitute for independent quality control, particularly for first orders or when working with new factories. We always recommend third-party inspections or Saigon Sourcing-coordinated checks before shipment. Quality issues discovered after goods have left Vietnam are significantly more expensive and time-consuming to resolve than problems caught at the factory.

If issues are identified, we document them clearly, classify defects as critical, major, or minor, and communicate findings to the client with our recommended next steps. Depending on severity, this may involve requesting rework from the factory, conducting a re-inspection, or advising the client to hold shipment. Our role is to give you accurate information so you can make an informed decision before goods are released.

Our fees and payment structure are agreed in writing before any engagement begins, with no hidden costs. Depending on the scope of work, we may charge a project fee, a retainer, or a combination of both. We do not charge clients through inflated supplier pricing or undisclosed commissions. Fee proposals are tailored to the scope of services required — a single quality inspection has a different structure than a full end-to-end sourcing engagement.

Not necessarily across every product category. Vietnam offers competitive pricing in furniture, textiles, consumer goods, and selected industrial products — particularly where labor intensity is high. However, China still has advantages in raw material availability, tooling infrastructure, and highly complex manufacturing. The total landed cost depends on materials, logistics, MOQs, quality expectations, and production efficiency. We can help you make a realistic cost comparison based on your specific product.

The most common structure is 30% deposit upon order confirmation and 70% before shipment, paid via wire transfer (T/T). Some factories may request different splits depending on order size and the relationship. For larger or higher-risk orders, Letter of Credit (LC) arrangements are also possible. We always recommend linking payments to production milestones and conducting inspections before releasing the final balance.